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{"id":2069309128802,"title":"Atacama Evoque Eco 60-40 Special Edition Medium Finish Bamboo Hi-Fi Rack","handle":"atacama-evoque-eco-60-40-special-edition-medium-finish-bamboo-hi-fi-rack","description":"\u003cp\u003eThe Evoque Special Edition is based on the \"2014 best equipment support\" What Hifi award winning standard Evoque Eco 60-40. The \u003cstrong\u003eSpecial Edition \u003c\/strong\u003eincorporates significant sonic and mechanical resonance control upgrades designed specifically for top-end hifi systems that need the ultimate in musical performance. This visually attractive and beautifully crafted British made modular support makes a stunning centerpiece and is perfect for both supporting and maximising the performance of quality hifi equipment. This stand has now won awards from What Hifi for 4 consecutive years for \"Best Equiment Rack\" for 2015, 2016, 2016 and 2018 due to its superb acoustic performance.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBamboo shelving\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAtacama’s high density carbonised Medium Finish bamboo gives significant major sonic advantages when compared to traditional hardwood and veneered supports, with its unique micro growth pore structure offering both excellent vibration absorbing and resonance controlling properties. The production processes, layering, density and overall thickness have been specifically chosen to give the best possible acoustic results.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNEW-V.R.D.C Vectored Resonance Deflection Channels.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEach Bamboo panel has V.R.D.C Vectored Resonance Deflection Channels. V.R.D.C. is the three dimensional geometric design that has been crafted into the underside of each module. This complex pattern neutralises high frequency harmonic energy by directing it away from the supported equipment toward the leg grounding components. Each channel has been cut into a “V” shape, directing energy that is entering the shelf vertically into a horizontal axis so avoiding resonance feedback, maximising each modules performance.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eA.S.I.S.T dampening gaskets.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAtacama Sonic Isolation System Technology (A.S.I.S.T) has been incorporated into each module. This consists of two dampening gaskets* in each leg designed to reduce “ringing” and to isolate the Aluminium components from the outer leg collar.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAluminium Top and Lower caps incorporating Leg Internal Studs.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThese components act as resonance conductors, allowing an escape route for this energy away from the bamboo shelves so that it can be dissipated through to the floor.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNEW- Mechanically Tuned Leg Lengths*\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eLeg lengths are 15mm longer than the standard Evoque legs, thus lowering the resonance frequency of each module* when compared to an equivalent standard Evoque. The leg outer collars are powder coated in a \u003cstrong\u003eSatin Black finish\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNEW– Leg Tuning Counterweights*.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eBy adding additional fully adjustable mass via Nickel plated Bronze frostrum cones to the leg internal studs*, the module frequency can be tuned to dial out the resonance of the specific equipment being supported. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNEW. Bronze Isolation Coned Spikes.*\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWith so much resonance being directed away from the bamboo, the spike interface has now been opened so avoiding a constriction of this energy and allowing it to freely dissipate to the floor.\u003c\/p\u003e\n\u003cp\u003e* \u003cspan\u003eDue to the Base modules requirement to release energy rather than control it, not all upgrades are incorporated fully into this module.\u003c\/span\u003e \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOverall Dimensions: Width 600mm x \u003cspan\u003eDepth 400mm x Height Variable (Dependent on choice of shelf heights)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003eShelf Width 500mm x Shelf Depth 300mm \u003cspan\u003ex \u003c\/span\u003e\u003cspan\u003eHeight Variable (Dependent on shelf heights)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003eHigh density carbonised bamboo with VRDC to give superb sonic quality\u003c\/li\u003e\n\u003cli\u003eUnique micro-growth pore structure\u003c\/li\u003e\n\u003cli\u003eCut, finished and polished by hand in the UK giving a stylish modern look\u003c\/li\u003e\n\u003cli\u003eEcologically sustainable, carbon neutral and animal Friendly\u003c\/li\u003e\n\u003cli\u003e40mm Medium Finish bamboo shelves support 30kg each\u003c\/li\u003e\n\u003cli\u003eGloss Black legs with adjustable nickel plated 8mm spikes\u003c\/li\u003e\n\u003cli\u003eA.S.I.S.T (Atacama Sonic Isolation System Technology)\u003c\/li\u003e\n\u003cli\u003eMade in the UK\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eADDITIONAL BENEFITS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEcologically sustainable\u003c\/strong\u003e. Being a grass, bamboo is one of the fastest growing plants on the planet that when harvested will continue to grow allowing a new crop every 5 to 7 years. Because of this fast renewable growth, bamboo absorbs high levels of CO2. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCarbon Neutral\u003c\/strong\u003e. Because of its fast growth rate and high CO2 absorption, when factoring in processing, manufacturing and shipping bamboo remains a Carbon neutral material. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAnimal friendly\u003c\/strong\u003e. The type of bamboo plant used in the Construction of Atacama supports is not a food source for humans or endangered animal species (Panda friendly!). Please note:- Bamboo is a natural material so colour, texture, grain and age may give a variable appearance to each module. Evoque ECO is made in the UK.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlease note: - Bamboo is a natural material so colour, texture, grain and age may give a variable appearance to each shelf. Because of this, adding an extra shelf at a later date will introduce a batch \/colour tonal difference. Where possible order your Evoque as a complete modular support with enough levels to fulfil possible future requirements in order to minimize this variation. There may be some darkening of the Bamboo over time. This is normal and part of the materials maturing process.\u003c\/strong\u003e \u003c\/p\u003e","published_at":"2018-08-15T09:49:47+01:00","created_at":"2019-01-31T09:19:11+00:00","vendor":"Atacama","type":"Hifi Rack","tags":["Depth:400","Finish:Bamboo","GSF","Height:Variable","Range:Evoque Eco","Width:600"],"price":19900,"price_min":19900,"price_max":73600,"available":true,"price_varies":true,"compare_at_price":21900,"compare_at_price_min":21900,"compare_at_price_max":75900,"compare_at_price_varies":true,"variants":[{"id":19294944624738,"title":"Not Required \/ Not Required \/ Not required","option1":"Not Required","option2":"Not Required","option3":"Not required","sku":"EVOQUEECO60-40SE-MED","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Atacama Evoque Eco 60-40 Special Edition Medium Finish Bamboo Hi-Fi Rack - Not Required \/ Not Required \/ Not required","public_title":"Not Required \/ Not Required \/ Not required","options":["Not Required","Not Required","Not required"],"price":19900,"weight":410000,"compare_at_price":21900,"inventory_management":null,"barcode":null},{"id":19294944657506,"title":"Not Required \/ Not Required \/ 160mm Shelf","option1":"Not Required","option2":"Not Required","option3":"160mm Shelf","sku":"EVOQUEECO60-40SE-MED+160","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Atacama Evoque Eco 60-40 Special Edition Medium Finish Bamboo Hi-Fi Rack - 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The production processes, layering, density and overall thickness have been specifically chosen to give the best possible acoustic results.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNEW-V.R.D.C Vectored Resonance Deflection Channels.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEach Bamboo panel has V.R.D.C Vectored Resonance Deflection Channels. V.R.D.C. is the three dimensional geometric design that has been crafted into the underside of each module. This complex pattern neutralises high frequency harmonic energy by directing it away from the supported equipment toward the leg grounding components. Each channel has been cut into a “V” shape, directing energy that is entering the shelf vertically into a horizontal axis so avoiding resonance feedback, maximising each modules performance.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eA.S.I.S.T dampening gaskets.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAtacama Sonic Isolation System Technology (A.S.I.S.T) has been incorporated into each module. This consists of two dampening gaskets* in each leg designed to reduce “ringing” and to isolate the Aluminium components from the outer leg collar.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAluminium Top and Lower caps incorporating Leg Internal Studs.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThese components act as resonance conductors, allowing an escape route for this energy away from the bamboo shelves so that it can be dissipated through to the floor.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNEW- Mechanically Tuned Leg Lengths*\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eLeg lengths are 15mm longer than the standard Evoque legs, thus lowering the resonance frequency of each module* when compared to an equivalent standard Evoque. The leg outer collars are powder coated in a \u003cstrong\u003eSatin Black finish\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNEW– Leg Tuning Counterweights*.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eBy adding additional fully adjustable mass via Nickel plated Bronze frostrum cones to the leg internal studs*, the module frequency can be tuned to dial out the resonance of the specific equipment being supported. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNEW. Bronze Isolation Coned Spikes.*\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWith so much resonance being directed away from the bamboo, the spike interface has now been opened so avoiding a constriction of this energy and allowing it to freely dissipate to the floor.\u003c\/p\u003e\n\u003cp\u003e* \u003cspan\u003eDue to the Base modules requirement to release energy rather than control it, not all upgrades are incorporated fully into this module.\u003c\/span\u003e \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOverall Dimensions: Width 600mm x \u003cspan\u003eDepth 400mm x Height Variable (Dependent on choice of shelf heights)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003eShelf Width 500mm x Shelf Depth 300mm \u003cspan\u003ex \u003c\/span\u003e\u003cspan\u003eHeight Variable (Dependent on shelf heights)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003eHigh density carbonised bamboo with VRDC to give superb sonic quality\u003c\/li\u003e\n\u003cli\u003eUnique micro-growth pore structure\u003c\/li\u003e\n\u003cli\u003eCut, finished and polished by hand in the UK giving a stylish modern look\u003c\/li\u003e\n\u003cli\u003eEcologically sustainable, carbon neutral and animal Friendly\u003c\/li\u003e\n\u003cli\u003e40mm Medium Finish bamboo shelves support 30kg each\u003c\/li\u003e\n\u003cli\u003eGloss Black legs with adjustable nickel plated 8mm spikes\u003c\/li\u003e\n\u003cli\u003eA.S.I.S.T (Atacama Sonic Isolation System Technology)\u003c\/li\u003e\n\u003cli\u003eMade in the UK\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eADDITIONAL BENEFITS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEcologically sustainable\u003c\/strong\u003e. Being a grass, bamboo is one of the fastest growing plants on the planet that when harvested will continue to grow allowing a new crop every 5 to 7 years. Because of this fast renewable growth, bamboo absorbs high levels of CO2. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCarbon Neutral\u003c\/strong\u003e. Because of its fast growth rate and high CO2 absorption, when factoring in processing, manufacturing and shipping bamboo remains a Carbon neutral material. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAnimal friendly\u003c\/strong\u003e. The type of bamboo plant used in the Construction of Atacama supports is not a food source for humans or endangered animal species (Panda friendly!). Please note:- Bamboo is a natural material so colour, texture, grain and age may give a variable appearance to each module. Evoque ECO is made in the UK.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlease note: - Bamboo is a natural material so colour, texture, grain and age may give a variable appearance to each shelf. Because of this, adding an extra shelf at a later date will introduce a batch \/colour tonal difference. Where possible order your Evoque as a complete modular support with enough levels to fulfil possible future requirements in order to minimize this variation. There may be some darkening of the Bamboo over time. This is normal and part of the materials maturing process.\u003c\/strong\u003e \u003c\/p\u003e"}

Atacama Evoque Eco 60-40 Special Edition Medium Finish Bamboo Hi-Fi Rack

Summer Sale
inc VAT £219.00
Maximum quantity available reached.
Sku: EVOQUEECO60-40SE-MED
Brand: Atacama
     FREE Delivery 5-10 Working Days
deliverypromise
Product Description

The Evoque Special Edition is based on the "2014 best equipment support" What Hifi award winning standard Evoque Eco 60-40. The Special Edition incorporates significant sonic and mechanical resonance control upgrades designed specifically for top-end hifi systems that need the ultimate in musical performance. This visually attractive and beautifully crafted British made modular support makes a stunning centerpiece and is perfect for both supporting and maximising the performance of quality hifi equipment. This stand has now won awards from What Hifi for 4 consecutive years for "Best Equiment Rack" for 2015, 2016, 2016 and 2018 due to its superb acoustic performance.

Bamboo shelving

Atacama’s high density carbonised Medium Finish bamboo gives significant major sonic advantages when compared to traditional hardwood and veneered supports, with its unique micro growth pore structure offering both excellent vibration absorbing and resonance controlling properties. The production processes, layering, density and overall thickness have been specifically chosen to give the best possible acoustic results.

NEW-V.R.D.C Vectored Resonance Deflection Channels.

Each Bamboo panel has V.R.D.C Vectored Resonance Deflection Channels. V.R.D.C. is the three dimensional geometric design that has been crafted into the underside of each module. This complex pattern neutralises high frequency harmonic energy by directing it away from the supported equipment toward the leg grounding components. Each channel has been cut into a “V” shape, directing energy that is entering the shelf vertically into a horizontal axis so avoiding resonance feedback, maximising each modules performance.

A.S.I.S.T dampening gaskets.

Atacama Sonic Isolation System Technology (A.S.I.S.T) has been incorporated into each module. This consists of two dampening gaskets* in each leg designed to reduce “ringing” and to isolate the Aluminium components from the outer leg collar.

Aluminium Top and Lower caps incorporating Leg Internal Studs.

These components act as resonance conductors, allowing an escape route for this energy away from the bamboo shelves so that it can be dissipated through to the floor.

NEW- Mechanically Tuned Leg Lengths*

Leg lengths are 15mm longer than the standard Evoque legs, thus lowering the resonance frequency of each module* when compared to an equivalent standard Evoque. The leg outer collars are powder coated in a Satin Black finish.

NEW– Leg Tuning Counterweights*.

By adding additional fully adjustable mass via Nickel plated Bronze frostrum cones to the leg internal studs*, the module frequency can be tuned to dial out the resonance of the specific equipment being supported. 

NEW. Bronze Isolation Coned Spikes.*

With so much resonance being directed away from the bamboo, the spike interface has now been opened so avoiding a constriction of this energy and allowing it to freely dissipate to the floor.

Due to the Base modules requirement to release energy rather than control it, not all upgrades are incorporated fully into this module. 

  • Overall Dimensions: Width 600mm x Depth 400mm x Height Variable (Dependent on choice of shelf heights)
  • Shelf Width 500mm x Shelf Depth 300mm Height Variable (Dependent on shelf heights)
  • High density carbonised bamboo with VRDC to give superb sonic quality
  • Unique micro-growth pore structure
  • Cut, finished and polished by hand in the UK giving a stylish modern look
  • Ecologically sustainable, carbon neutral and animal Friendly
  • 40mm Medium Finish bamboo shelves support 30kg each
  • Gloss Black legs with adjustable nickel plated 8mm spikes
  • A.S.I.S.T (Atacama Sonic Isolation System Technology)
  • Made in the UK

ADDITIONAL BENEFITS

Ecologically sustainable. Being a grass, bamboo is one of the fastest growing plants on the planet that when harvested will continue to grow allowing a new crop every 5 to 7 years. Because of this fast renewable growth, bamboo absorbs high levels of CO2. 

Carbon Neutral. Because of its fast growth rate and high CO2 absorption, when factoring in processing, manufacturing and shipping bamboo remains a Carbon neutral material. 

Animal friendly. The type of bamboo plant used in the Construction of Atacama supports is not a food source for humans or endangered animal species (Panda friendly!). Please note:- Bamboo is a natural material so colour, texture, grain and age may give a variable appearance to each module. Evoque ECO is made in the UK.

Please note: - Bamboo is a natural material so colour, texture, grain and age may give a variable appearance to each shelf. Because of this, adding an extra shelf at a later date will introduce a batch /colour tonal difference. Where possible order your Evoque as a complete modular support with enough levels to fulfil possible future requirements in order to minimize this variation. There may be some darkening of the Bamboo over time. This is normal and part of the materials maturing process. 

Free UK Mainland Delivery

We offer free delivery on all items on our website. 

How to find out when your order can be delivered
On the product page there is information showing you the delivery time scale for that specific item.

Delivery Time and Service explained
All prices on our website include VAT and free shipping to UK mainland addresses on all orders. For most items this is usually a 1 to 3 working day service. Some items can be delivered using a next working day service. Delivery options will be displayed in our Secure Checkout if the service is available for the item(s) you are purchasing. We will always notify you by email when your order is dispatched and let you know what day it will be delivered.

Free Day of Choice Delivery
Most products on our website allow you to choose your preferred day for the delivery to take place. You can choose any working week day for delivery. Add the product to your basket and on the basket page, scroll down and you will see a text box to enter your preferred delivery date. If for any reason we are unable to deliver on the date you have requested, we will contact you to discuss how we can arrange a convenient delivery.

Additional Delivery Information
Please note that for many items, such as those from BDI, Spectral, Optimum International, Salamander and others, delivery times and the delivery service offered vary and such are fully detailed on the items individual webpages.
We reserve the right to request payment of any additional delivery charges that might be appropriate to Islands outside of the Mainland UK, Highlands of Scotland, Northern Ireland and EU destinations. 

When delivery is requested to business premises, please ensure you provide specific details about where / how the delivery will be received & signed for; e.g. "please deliver to reception" or "please deliver to goods inward". Please also advise if any there are any limitations on your business opening hours.

If our delivery company fails to deliver your order by the expected day / time, we will of course refund any additional delivery charges that you have paid.

We cannot accept any responsibility for any consequential loss or costs that you might incur as a result of late delivery, regardless of the cause. We will of course apply all possible efforts to resolve any delay in delivery to ensure that you receive your order at the earliest possible time.

Items are shipped according to weight. Lighter items with value less than £35.00 maybe shipped by first or second class post. This is not a traceable service and maybe subject to postal delays so customers are always provided with shipping options that are more assured.

Items over £35 and up to 30Kg are usually shipped using DPD (www.dpd.co.uk). This service will provide an estimated hour time slot for delivery and you will receive notification of this allocated slot by email or text message. This service is free to UK mainland customers.

Larger, heavier items are dispatched using one of our other delivery services. Our delivery services will require a signature upon receipt for proof of delivery and can arrive between 8am and 6pm on the day of delivery. We will contact you by phone or email to arrange a convenient date for delivery and then we will usually send you an e-mail on the evening of dispatch that will confirm to you that your order has been dispatched and the delivery service used with links to tracking facilities if appropriate.

Highlands and Islands of Scotland
Deliveries to the Highlands and Islands of Scotland may be subject to a delivery surcharge and longer delivery times, we will contact you to discuss this if applicable to your order. Alternatively please contact us on 01623 672070 if you wish to discuss this prior to placing your order.

Specialist Delivery
Specialist Furniture delivery services only apply as described on the specific item web page. They are designed to ensure a high level of service, co-coordinating the delivery with you to ensure you are available to take delivery. If your delivery situation is difficult, for access, parking, not at ground floor level etc. please call us at time of order to ensure we know of these difficulties. We can then ensure such difficulties do not delay your delivery.

Failed Delivery Attempts
If the delivery company cannot deliver the item because no-one is home to receive the order, they will leave a card with a contact number detailing how YOU can contact them to arrange a more convenient delivery date. You must contact the delivery company within 24 to 48 hours. If the carrier receives no contact from you they will return the package to us after a period of approximately 5 working days. This may result in extra shipping costs being incurred for the items return to us and to then arrange redelivery.

UK Overwater Service
UK overwater addresses are not included in our free delivery service, once in the checkout, click on the shipping box to select UK Overwater as your class of shipping service, this will display the shipping charge applicable to the weight of your order. This service will usually takes 1-2 working days, it includes shipping to the following locations, Northern Ireland, Scottish Isles, Sicily Isles, and the Isle of Wight. We currently do not ship to the Channel Islands.

Collection
If you place your order online or by telephone you may select the option "Reserve and collect" so that you can collect your order in person from our warehouse. Orders can be collected during business hours between the hours of 9.00am and 5.00pm Monday to Friday or on Saturday's (check website for opening hours). 

Please call to confirm stock allocation before coming to collect.

Shipping to European Union (including Ireland)
This service will take approximately 3 working days to arrive and includes shipping to the following countries:- Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and Spain

In our secure checkout, select the required country and click on the next button. The checkout will calculate the shipping charge relative to country and weight of the order.

European shipping excludes furniture products and any products with glass content.
Orders over 25Kg, for example, mobile trolleys and stands - e-mail us for shipping quotation.

We charge VAT at UK rate - This is not deductable from invoice. Business customers with VAT registration can reclaim this VAT in the normal way.

All orders shipped overseas, should any import tax or duty become payable, this is the responsibility of the importer, (not usually applicable within the EU)

 

Returns Policy

 

If for any reason you are not happy with your order and wish to return it under current Consumer Protection Law within 14 days, OR within our 30 day No Quibble Return Policy:-


Please call us on 01623 672070 first to discuss why you may wish to return an item and to receive a returns number. We will take all steps possible to solve your problem / offer you a replacement or exchange product, or a refund. We have a no quibble returns policy within 30 days of purchase, provided the item is in a re-saleable condition, (i.e unused, unassembled, unmarked and in original unmarked packaging) we will refund you the cost of the product minus the cost of shipping to you. It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. You must include a copy of your invoice with the return.

 

If for any reason you are not happy with your order and wish to return it under current Consumer Protection Law within 14 days, OR within our 30 day No Quibble Return Policy, subject to the following conditions:-

Please call us first to discuss why you may wish to return an item. We will take all steps possible to solve your problem / offer you a replacement or exchange product, or a refund. If the goods are to be returned, in all circumstances you must obtain an RMA Number (Return Material Authorization) from us before returning.

 

A) If you notify us of your wish to return an item within 14 days of the date of delivery.

It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. You must include a copy of your invoice with the return. Provided the item is in a re-saleable condition, (i.e. unused, unmarked, un-assembled and in original unmarked packaging) we will refund you the full price that you paid for the product including any standard delivery cost. There are numerous delivery companies that offer online or phone bookings for insured collections and delivery back to us of unwanted orders at very competitive costs. We can assist with advise on this if you call us to request such. 

For non-furniture packages up to 30Kgs, if you wish, we can arrange collection during normal working hours - week-days only, by our delivery company, but you should understand that this service bears the cost of collecting the goods from you AND delivery back to us. If you chose to use this service, then the goods are then covered by our delivery company whilst in transit - provided you have correctly and fully repacked the goods in the original packaging. The cost of this service can vary between typically £20 - £30. If you are not available for a pre-arranged collection, then you must bear the cost of any re-arranged one also.

For Furniture, any item including glass and larger items over 30Kgs, you will need to make your own arrangements to ship the items back to us. You may find that the cost of such may be high, perhaps between £20 - £50. For larger items that have been delivered by one of our one or two man services the return cost may exceed £100. In these instances once you have an RMA Number, bringing the item back to our showroom at NG19 9BG may be a good option.

PLEASE NOTE With many of our special delivery services for larger furniture items, you will have the opportunity to inspect the item when it arrives, and if for any reason you decide it is not really what you expected, then you can ask the delivery company to repack and take the item away immediately. You will be liable for the return costs, but these will be less and more convenient than returning the item later.

 

B) If you notify us of your wish to return an item within 15 to 30 days after delivery

Our no quibble returns policy extends your statutory rights for up to 30 days after delivery.

It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. You must include a copy of your invoice with the return. Provided the item is in a re-saleable condition, (i.e. unused, unmarked, un-assembled and in original unmarked packaging) we will refund you the cost of the product minus the cost of shipping to you. There are numerous delivery companies that offer online or phone bookings for insured collections and delivery back to us of unwanted orders at very competitive costs. We can assist with advise on this if you call us to request such.

For non-furniture packages up to 30Kgs, if you wish, we can arrange collection during normal working hours - week-days only, by our delivery company, but you should understand that this service bears the cost of collecting the goods from you AND delivery back to us. If you chose to use this service, then the goods are then covered by our delivery company whilst in transit - provided you have correctly and fully repacked the goods in the original packaging. The cost of this service can vary between typically £20 - £30. If you are not available for a pre-arranged collection, then you must bear the cost of any re-arranged one also.

For Furniture, any item including glass and larger items over 30Kgs, you will need to make your own arrangements to ship the items back to us. You may find that the cost of such may be high, perhaps between £20 - £50. For larger items that have been delivered by one of our one or two man services the return cost may exceed £100. In these instances once you have an RMA Number, bringing the item back to our showroom at NG19 9BG may be a good option.

PLEASE NOTE With many of our special delivery services for larger furniture items, you will have the opportunity to inspect the item when it arrives, and if for any reason you decide it is not really what you expected, then you can ask the delivery company to repack and take the item away immediately. You will be liable for the return costs, but these will be less and more convenient than returning the item later.

 

Conditions and Important Notes

ALL PRODUCT PRINTED PACKAGING MUST BE PROTECTED BY WRAPPING / PLACING IN ANOTHER BOX SO THAT NO SHIPPING OR RETURN LABELS ARE ACTUALLY PLACED DIRECTLY ON THIS PRINTED PACKAGING. Where a customer returns their order because it is no longer required, AV4home.co.uk reserves the right to recover the true original delivery costs. This is applicable to orders sent using our free delivery service. Where the customer returns an item that is part of a reduced price/free promotion, the customer will be expected to return all items received as part of the promotion in as new, unused, unopened perfect re-saleable condition or pay the current value for any items not returned.

 

Cancellation of Order / Return of pre-assembled furniture and B2B (Business to Business) purchases may be subject to a restocking charge.

 

Cancellation of Special Order Items, such as furniture made to order, bespoke colour and selected features – as usually depicted on the website and identifiable by their longer delivery times, will not be accepted or at least will incur whatever cancellation costs that may be imposed by the manufacturers of the item due to work completed at date of cancellation up to the full cost if the item is complete and enroute / delivered to the customer.

 

This policy only applies to Consumer Customers, not to business.

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