Coronavirus (Covid-19) Information for Customers
As a result of the on-going Coronavirus (Covid-19) outbreak and based on current available advice, we are making some changes to the way we work to protect both our employees and customers. This page will be updated to reflect our current service availability as the situation progresses.
Dispatch and Deliveries
We will continue to dispatch orders as normal. This includes arranged delivery services. We do not anticipate any dispatches will be affected at this time. The images below show where to find out when an item can be delivered.
Items with a longer delivery time may look like the image below
Free UK Mainland Delivery
We offer free delivery on all items on our website. Orders under £20 are subject to a £4.95 handling charge.
How to find out when your order can be delivered
On the product page there is information showing you the delivery time scale for that specific item.
Delivery Time and Service explained
All prices on our website include VAT and free shipping to UK mainland addresses on all orders. For most items this is usually a 1 to 3 working day service. Some items can be delivered using a next working day service. Delivery options will be displayed in our Secure Checkout if the service is available for the item(s) you are purchasing. We will always notify you by email when your order is dispatched and let you know what day it will be delivered.
Free Day of Choice Delivery
Most products on our website allow you to choose your preferred day for the delivery to take place. You can choose any working week day for delivery. Add the product to your basket and on the basket page, scroll down and you will see a text box to enter your preferred delivery date. You will still see the default delivery options in the checkout, but we will use your preferred delivery date rather than the delivery option selected on your order. If for any reason we are unable to deliver on the date you have requested, we will contact you to discuss how we can arrange a convenient delivery.
Additional Delivery Information
Please note that for many items, such as those from BDI, Spectral, Optimum International, Salamander and others, delivery times and the delivery service offered vary and such are fully detailed on the items individual webpages.
We reserve the right to request payment of any additional delivery charges that might be appropriate to Islands outside of the Mainland UK, Highlands of Scotland, Northern Ireland and EU destinations.
When delivery is requested to business premises, please ensure you provide specific details about where / how the delivery will be received & signed for; e.g. "please deliver to reception" or "please deliver to goods inward". Please also advise if any there are any limitations on your business opening hours.
If our delivery company fails to deliver your order by the expected day / time, we will of course refund any additional delivery charges that you have paid.
We cannot accept any responsibility for any consequential loss or costs that you might incur as a result of late delivery, regardless of the cause. We will of course apply all possible efforts to resolve any delay in delivery to ensure that you receive your order at the earliest possible time.
Items are shipped according to weight. Lighter items with value less than £35.00 maybe shipped by first or second class post. This is not a traceable service and maybe subject to postal delays so customers are always provided with shipping options that are more assured.
Items over £35 and up to 30Kg are usually shipped using DPD (www.dpd.co.uk). This service will provide an estimated hour time slot for delivery and you will receive notification of this allocated slot by email or text message. This service is free to UK mainland customers.
Larger, heavier items are dispatched using one of our other delivery services. Our delivery services will require a signature upon receipt for proof of delivery and can arrive between 8am and 6pm on the day of delivery. We will contact you by phone or email to arrange a convenient date for delivery and then we will usually send you an e-mail on the evening of dispatch that will confirm to you that your order has been dispatched and the delivery service used with links to tracking facilities if appropriate.
Highlands and Islands of Scotland
Deliveries to the Highlands and Islands of Scotland may be subject to a delivery surcharge and longer delivery times, we will contact you to discuss this if applicable to your order. Alternatively please contact us on 01623 672070 if you wish to discuss this prior to placing your order.
Specialist Furniture delivery services only apply as described on the specific item web page. They are designed to ensure a high level of service, co-coordinating the delivery with you to ensure you are available to take delivery. If your delivery situation is difficult, for access, parking, not at ground floor level etc. please call us at time of order to ensure we know of these difficulties. We can then ensure such difficulties do not delay your delivery.
Failed Delivery Attempts
If the delivery company cannot deliver the item because no-one is home to receive the order, they will leave a card with a contact number detailing how YOU can contact them to arrange a more convenient delivery date. You must contact the delivery company within 24 to 48 hours. If the carrier receives no contact from you they will return the package to us after a period of approximately 5 working days. This may result in extra shipping costs being incurred for the items return to us and to then arrange redelivery.
UK Overwater Service
UK overwater addresses are not included in our free delivery service, once in the checkout, click on the shipping box to select UK Overwater as your class of shipping service, this will display the shipping charge applicable to the weight of your order. This service will usually takes 1-2 working days, it includes shipping to the following locations, Northern Ireland, Scottish Isles, Sicily Isles, and the Isle of Wight. We currently do not ship to the Channel Islands.
If you place your order online or by telephone you may select the option "Reserve and collect" so that you can collect your order in person from our warehouse. Orders can be collected during business hours between the hours of 9.00am and 5.00pm Monday to Friday or on Saturday's (check website for opening hours).
Please call to confirm stock allocation before coming to collect.
Shipping to European Union (including Ireland)
We are currently unable to deliver to the EU or outside of the UK
If for any reason you are not happy with your order and wish to return it under current Consumer Protection Law within 14 days, OR within our 30 day No Quibble Return Policy:-
Please call us on 01623 672070 first to discuss why you may wish to return an item and to receive a returns number. We will take all steps possible to solve your problem / offer you a replacement or exchange product, or a refund. We have a no quibble returns policy within 30 days of purchase, provided the item is in a re-saleable condition, (i.e unused, unassembled, unmarked and in original unmarked packaging) we will refund you the cost of the product minus the cost of shipping to you. It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. You must include a copy of your invoice with the return.