All prices on our website include free shipping to UK mainland addresses which is a 1 to 3 working day service. Next working day and Saturday AM options are also available in our checkout.

Orders placed before 3.30pm will be processed same day (subject to stock), orders placed before 4pm will often be processed same day. Shipping and delivery time is subject to delivery option selected at time of purchase and specific timescales as might be indicated for Furniture and other products on the web-page at time of purchase.

Our Free UK mainland delivery service means you will receive your order within 1 to 3 working days. These delivery services will require a signature upon receipt for proof of delivery and can arrive between 8am and 5.30pm on the day of delivery.

For these normal delivery services we will usually send you an e-mail on the evening of despatch that will confirm to you that your order has been despatched, and the delivery service used with links to tracking facilities if appropriate.

Specialist Furniture delivery services only apply as described on the specific item web page. They are designed to ensure a high level of service, co-ordinating the delivery with you to ensure you are available to take delivery. If your delivery situation is difficult, for access, parking, not at ground floor level etc. please call us at time of order to ensure we know of these difficulties. We can then ensure such difficulties do not delay your delivery.

Many items of furniture, particularly the flat-pack products, are available with a next working day option for a small extra cost.

Failed Delivery Attempts
If the carrier can not deliver the item because no-one is home to receive the order, they will leave a card with a contact number detailing how to arrange a more convenient delivery date. You must contact the delivery service within 24 to 48 hours. If the carrier receives no contact from you they will return the package to us after a period of approximately 5 working days. This may result in extra shipping costs being incurred for the items return to us and redelivery.

UK Overwater Service
UK overwater addresses are not included in our free delivery service and the shipping charges are calculated in the checkout according to weight. This service will usually takes 3 working days, it includes shipping to the following locations, Northern Ireland, Scottish Isles, Scilly Isles, Isle of Man and the Isle of Wight. For delivery to Ireland and the Channel Islands - please call us as these may incur additional delivery charges.

Collection

If you place your order online or by telephone you may select the option to collect your order in person from our warehouse. You will not be charged delivery if you collect your order. Orders can be collected during business hours between the hours of 9.00am and 5.00pm Monday to Friday.

Please call to confirm stock allocation before collecting.