Quick Order Processing and Delivery Time
When you place an order before 3.30pm, Monday to Friday, we aim to process your order and dispatch it on that same day. Delivery will be by the selected option in the checkout, which includes an option for you to indicate a preferred week-day date that helps you to ensure your availability to take delivery. Orders placed after 3.30pm are dispatched as soon as possible, usually no later than the next working day (Monday to Friday).
Delivery Time and Service explained
All prices on our website include VAT and free shipping to UK mainland addresses. For most items this is usually a 1 to 3 working day service.
UK Mainland Next working day, early morning and Saturday before 12pm delivery options are also available in our secure checkout.
If the total value of your order exceeds £50 you can choose a free upgrade to next working day delivery in our secure checkout. Next Working Day means anytime between 8am and 6pm. Or you can choose a specific day for delivery that is more convenient for you, in our secure checkout. If we are unable to meet this requirement we will contact you by phone.
Free Day of Choice Delivery
Most products on our website allow you to choose your preferred day for the delivery to take place. You can choose any working week day for delivery. Once you have entered in your name, address and contact details, click next and then choose one of the free delivery options from the drop down box in the checkout and enter the required date in the special instructions box. If for any reason we are unable to deliver on the date you have requested, we will contact you to discuss how we can arrange a convenient delivery.
Additional Delivery Information
Please note that for many items, such as those from BDI, Spectral, Optimum International, Salamander and others, delivery times and the delivery service offered vary and such are fully detailed on the items individual webpages.
We reserve the right to request payment of any additional delivery charges that might be appropriate to Islands outside of the Mainland UK, Highlands of Scotland, Northern Ireland and EU destinations.
When delivery is requested to business premises, please ensure you provide specific details about where / how the delivery will be received & signed for; e.g. "please deliver to reception" or "please deliver to goods inward". Please also advise if any there are any limitations on your business opening hours.
If our delivery company fails to deliver your order by the expected day / time, we will of course refund any additional delivery charges that you have paid.
We cannot accept any responsibility for any consequential loss or costs that you might incur as a result of late delivery, regardless of the cause. We will of course apply all possible efforts to resolve any delay in delivery to ensure that you receive your order at the earliest possible time.
Items are shipped according to weight. Lighter items with value less than £35.00 maybe shipped by first or second class post. This is not a traceable service and maybe subject to postal delays so customers are always provided with shipping options that are more assured.
Items over £35 and up to 25Kg are usually shipped using DPD (www.dpd.co.uk). This service will provide an estimated hour time slot for delivery and you will receive notification of this allocated slot by email or text message. This service is free to UK mainland customers.
Larger, heavier items are dispatched using City Link (www.city-link.co.uk), or one of our other delivery services. Our delivery services will require a signature upon receipt for proof of delivery and can arrive between 8am and 6pm on the day of delivery.
For these normal delivery services we will usually send you an e-mail on the evening of dispatch that will confirm to you that your order has been dispatched and the delivery service used with links to tracking facilities if appropriate.
Highlands and Islands of Scotland
Deliveries to the Highlands and Islands of Scotland may be subject to a delivery surcharge and longer delivery times, we will contact you to discuss this if applicable to your order. Alternatively please contact us on 01623 672070 if you wish to discuss this prior to placing your order.
Specialist Furniture delivery services only apply as described on the specific item web page. They are designed to ensure a high level of service, co-coordinating the delivery with you to ensure you are available to take delivery. If your delivery situation is difficult, for access, parking, not at ground floor level etc. please call us at time of order to ensure we know of these difficulties. We can then ensure such difficulties do not delay your delivery.
Failed Delivery Attempts
If the delivery company cannot deliver the item because no-one is home to receive the order, they will leave a card with a contact number detailing how YOU can contact them to arrange a more convenient delivery date. You must contact the delivery company within 24 to 48 hours. If the carrier receives no contact from you they will return the package to us after a period of approximately 5 working days. This may result in extra shipping costs being incurred for the items return to us and to then arrange redelivery.
UK Overwater Service
UK overwater addresses are not included in our free delivery service, once in the checkout, click on the shipping box to select UK Overwater as your class of shipping service, this will display the shipping charge applicable to the weight of your order. This service will usually takes 1-2 working days, it includes shipping to the following locations, Northern Ireland, Scottish Isles, Sicily Isles, and the Isle of Wight. We currently do not ship to the Channel Islands.
If you place your order online or by telephone you may select the option "Reserve and collect" so that you can collect your order in person from our warehouse. Orders can be collected during business hours between the hours of 9.00am and 5.00pm Monday to Friday or on Saturday's (check website for opening hours).
Please call to confirm stock allocation before coming to collect.
Shipping to European Union (including Ireland)
This service will take approximately 3 working days to arrive and includes shipping to the following countries:- Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and Spain
In our secure checkout, select the required country and click on the next button. The checkout will calculate the shipping charge relative to country and weight of the order.
European shipping excludes furniture products and any products with glass content.
Orders over 25Kg, for example, mobile trolleys and stands - e-mail us for shipping quotation.
We charge VAT at UK rate - This is not deductable from invoice. Business customers with VAT registration can reclaim this VAT in the normal way.
All orders shipped overseas, should any import tax or duty become payable, this is the responsibility of the importer, (not usually applicable within the EU)
|Registered No. 3992742||VAT No 745704915||AV4Home.co.uk is operated by VisuComm Ltd|
|AV4Home.co.uk - 29-36 Hallamway, Old Mill Lane Business Park, Mansfield, Nottingham, NG19 9BG|
|Telephone Number 01623 672070 - Fax Number 01623 672079|