Vogels

Coronavirus (Covid-19) Information for Customers

As a result of the on-going Coronavirus (Covid-19) outbreak and based on current available advice, we are making some changes to the way we work to protect both our employees and customers. This page will be updated to reflect our current service availability as the situation progresses.

Dispatch and Deliveries
We will continue to dispatch orders as normal. This includes arranged delivery services. We do not anticipate any dispatches will be affected at this time

 

Free UK Mainland Delivery

We offer free delivery on all items on our website. Orders placed before 3pm on a weekday can be delivered on a FREE Next Working Day service or premium Next working Day Pre-12pm service. You will be able to select the delivery options in our secure checkout. See information below regarding choosing a day for delivery.

 

How to find out when your order can be delivered
At the top of the page above the price there is information showing you the delivery time scale for that specific item.

 

Tracking my order
Tracking details will be emailed to you once dispatched so you can track the delivery of your order

 

Free Day of Choice Delivery
Most products on our website allow you to choose your preferred day for the delivery to take place. You can choose any working week day for delivery. Add the product to your basket and on the basket page, scroll down and you will see a text box to enter your preferred delivery date. If for any reason we are unable to deliver on the date you have requested, we will contact you to discuss how we can arrange a convenient delivery.

When delivery is requested to business premises, please ensure you provide specific details about where / how the delivery will be received & signed for; e.g. "please deliver to reception" or "please deliver to goods inward". Please also advise if any there are any limitations on your business opening hours.

If our delivery company fails to deliver your order by the expected day / time, we will of course refund any additional delivery charges that you have paid.

We cannot accept any responsibility for any consequential loss or costs that you might incur as a result of late delivery, regardless of the cause. We will of course apply all possible efforts to resolve any delay in delivery to ensure that you receive your order at the earliest possible time.