Coronavirus (Covid-19) Information for Customers
As a result of the on-going Coronavirus (Covid-19) outbreak and based on current available advice, we are making some changes to the way we work to protect both our employees and customers. This page will be updated to reflect our current service availability as the situation progresses.
Dispatch and Deliveries
Frank Olsen are currently dispatching orders from their warehouse twice a week. Due to the Coronavirus crisis and government advice they are working with reduced staff and are processing orders as quickly as possible.
Free UK Mainland Delivery
We offer free delivery on all items on our website.
How to find out when your order can be delivered
At the top of the page under the price there is information showing you the delivery time scale for that specific item.
Tracking my order
Tracking details will be emailed to you once dispatched so you can track the delivery of your order
Free Day of Choice Delivery
You can choose any working week day for delivery. Add the product to your basket and on the basket page, scroll down and you will see a text box to enter your preferred delivery date. You will still see the default delivery options in the checkout, but we will use your preferred delivery date rather than the delivery option selected on your order. If for any reason we are unable to deliver on the date you have requested, we will contact you to discuss how we can arrange a convenient delivery.
When delivery is requested to business premises, please ensure you provide specific details about where / how the delivery will be received & signed for; e.g. "please deliver to reception" or "please deliver to goods inward". Please also advise if any there are any limitations on your business opening hours.
If our delivery company fails to deliver your order by the expected day / time, we will of course refund any additional delivery charges that you have paid.
We cannot accept any responsibility for any consequential loss or costs that you might incur as a result of late delivery, regardless of the cause. We will of course apply all possible efforts to resolve any delay in delivery to ensure that you receive your order at the earliest possible time.
Failed Delivery Attempts
If the delivery company cannot deliver the item because no-one is home to receive the order, they will leave a card with a contact number detailing how YOU can contact them to arrange a more convenient delivery date. You must contact the delivery company within 24 to 48 hours. If the carrier receives no contact from you they will return the package to us after a period of approximately 5 working days. This may result in extra shipping costs being incurred for the items return to us and to then arrange re-delivery.