Coronavirus (Covid-19) Information for Customers
As a result of the on-going Coronavirus (Covid-19) outbreak and based on current available advice, we are making some changes to the way we work to protect both our employees and customers. This page will be updated to reflect our current service availability as the situation progresses.
Dispatch and Deliveries
We will continue to dispatch orders as normal. This includes arranged delivery services. We do not anticipate any dispatches will be affected at this time
Baumhaus items are delivered by Baumhaus direct to our customers. The delivery timescale for this item is 5-10 working days. Baumhaus will contact you directly to arrange a convenient delivery date.
Tracking my order
Once your order has been collected from the warehouse by the delivery company, they will contact you directly via phone or email to arrange a convenient delivery date and time. We will not deliver this item without first contacting you.
Free Day of Choice Delivery
Most products on our website allow you to choose your preferred day for the delivery to take place. You can choose any working week day for delivery. Add the product to your basket and on the basket page, scroll down and you will see a text box to enter your preferred delivery date. You will still see the default delivery options in the checkout, but we will use your preferred delivery date rather than the delivery option selected on your order. If for any reason we are unable to deliver on the date you have requested, we will contact you to discuss how we can arrange a convenient delivery.
When delivery is requested to business premises, please ensure you provide specific details about where / how the delivery will be received & signed for; e.g. "please deliver to reception" or "please deliver to goods inward". Please also advise if any there are any limitations on your business opening hours.
If our delivery company fails to deliver your order by the expected day / time, we will of course refund any additional delivery charges that you have paid.
We cannot accept any responsibility for any consequential loss or costs that you might incur as a result of late delivery, regardless of the cause. We will of course apply all possible efforts to resolve any delay in delivery to ensure that you receive your order at the earliest possible time.