29 - 33 Hallamway
Old Mill Lane Business Park
Tel: 01623 672070Come and Visit our Showroom
Our 30 Day No Quibble Returns Policy
If for any reason you are not happy with your order and wish to return it under our 30 day No Quibble Return Policy:-
Please call us first to discuss why you may wish to return an item. We will take all steps possible to solve your problem / offer you a replacement or exchange product, or a refund.
If the goods are to be returned, you must obtain an RMA Number (Return Material Authorization) from us.
We have a no quibble returns policy within 30 days of purchase, provided the item is in a re-saleable condition, (i.e. unused, unmarked, un-assembled and in original unmarked packaging) we will refund you the cost of the product minus the cost of shipping to you. It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. You must include a copy of your invoice with the return.
If you wish, for packages up to 30Kgs, we can arrange collection during normal working hours - week-days only, by our delivery company, but you should understand that this service bears the cost of collecting the goods from you AND delivery back to us, but if you chose to use this service the goods are then covered by our delivery company whilst in transit - provided you have correctly and fully repacked the goods in the original packaging.
ALL PRODUCT PRINTED PACKAGING MUST BE PROTECTED BY WRAPPING / PLACING IN ANOTHER BOX SO THAT NO SHIPPING OR RETURN LABELS ARE ACTUALLY PLACED DIRECTLY ON THIS PRINTED PACKAGING
Where a customer returns their order because it is no longer required, AV4home.co.uk reserves the right to recover the true original delivery costs. This is applicable to orders sent using our free delivery service.
Where the customer returns an item that is part of a reduced price/free promotion, the customer will be expected to return all items received as part of the promotion in as new, unused, unopened perfect re-saleable condition or pay the current value for any items not returned.
Cancellation of Order / Return of special order items and pre-assembled furniture may be subject to a restocking charge.