If for any reason you are not happy with your order:-
Please call us on 01623 672070 first to discuss why you may wish to return an item and to receive a returns number. We will take all steps possible to solve your problem / offer you a replacement or exchange product, or a refund.
We have a no quibble returns policy within 30 days of purchase, provided the item is in a re-saleable condition, (i.e unused, unassembled, unmarked and in original unmarked packaging) we will refund you the cost of the product minus the cost of shipping to you. It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. You must include a copy of your invoice with the return.
Our extended returns policy does not affect your statutory rights and if you open the goods to inspect them you can still cancel your puchase at any time up to 7 working days following the day the goods are delivered (full details can be found here)
How do I exchange an item?
Provided the goods are in perfect condition, with all original packaging and accessories, just call us to discuss the alternative product you would like and the options available.
Damaged or Faulty Goods?
Visible / Audible Damage at Delivery
If on Delivery the Goods appear to be visibly/audibly (sound of broken glass) damaged, the packaging shows signs of having been dropped, or have any other concerns about the goods condition DO NOT ACCEPT DELIVERY, (please make such decisions based on the type of goods you have ordered e.g. Cables, wall brackets etc are unlikely to actually suffer from bad handling, furniture is more likely to be damaged by bad handling). Refuse delivery and instruct the delivery company to return to sender as refused due to damage. If you can take any photographs of the package with a camera, please do so as this may assist us in our claim against the delivery company.
Contact us to advise us of the situation immediately that the delivery company has left. Wherever possible, we will endeavor to ship replacement goods as soon as possible.
Please ensure that when you delegate taking delivery to someone else, that they are aware of the option to refuse delivery due to damage.
Damage found after opening my order
Please ensure that you open and check your order for damage within 24 hours of delivery.
If you find that your order has any parts damaged when you unpack it, however this may have been caused, or if you are not happy with the quality, finish of the item / parts, please call us or email us to discuss the damage or issues you find. We will agree with you how to quickly resolve any issues you find. We can usually ship replacement parts, or replacement goods within 24 hours of such damage being reported. We may ask you to assist us by taking photographs of any damaged etc to help us understand the issue, resolve it and assist us in improving our service and our suppliers products.
Quick resolution of any Delivery Damage
We aim to resolve all problems resulting from delivery damage within 1-2 working days, to the full satisfaction of our customer.
|Registered No. 3992742||VAT No 745704915||AV4Home.co.uk is operated by VisuComm Ltd|
|AV4Home.co.uk - 29-36 Hallamway, Old Mill Lane Business Park, Mansfield, Nottingham, NG19 9BG|
|Telephone Number 01623 672070 - Fax Number 01623 672079|